EVERYBODY is in the business of giving good service, because everyone has at least internal customers whose productivity depends on being helped happily and efficiently.
Unhappy, disgruntled, frustrated, or angry people rarely give good service.
Bad vibes spread. And they spread quickest from the top. If the boss is having a bad day, chances are others will be too. If the boss is having a bad life, watch out.
If you’re at the top, you need to be having fun, and helping others to have fun too. Life’s too short to spend 8, 10, 12, or more, hours a day struggling through a morass of ill-feeling and bad will.
Challenges met with enthusiasm are fun and engaging. Emotional struggle is a pain in the @#$% and disengaging.
As Organizational Leader, you set the tone.
Thankfully, there’s a simple and effective KPI to check how well you’re doing in spreading joy:
Are your people smiling?