When I get time to read again, one of the first books on my list is “Delivering Happiness”, by Zappos founder, Tony Hsieh. Also on that list will be several of the books in the presentation below. Maybe there’s a few here for you too. I’ve only read some of these, so can’t vouch for…
THIS IS ARGUABLY the most important text on how teams can and should be managed so as to deliver great customer service. Author Jody Hoffer Gittell does a good job of explaining the specific practices Southwest has developed and maintains in order to consistently deliver an airline experience that’s way better than its competitors, and…
In August 1914, Irishman Earnest Shackleton and his crew in the “Endurance” left England on the their “Imperial Trans-Antarctic Expedition“, aiming for Vahsel Bay where a team of six would commence an 1,800 mile crossing of the Antarctic continent. This incredible journey did not come to fruition. By 15th January, 2015 the Endurance was imprisoned…
SOONER or later just about everyone needs to get in front of an audience and present. Do you commit death by power-point of do you knock ’em dead? When you read Presentation Zen, or see Garr speak (see video below), you scratch your head and think, “yes”… so simple. And yet, simplicity is usually defined…
WHETHER you’re a titled-leader or just human, you need to understand negotiation, and how to be good at it. Almost every time you interact with others, it’s a negotiation. From deciding where to go for dinner to closing a multi-million dollar deal, you need to negotiate. Sure, the seriousness of outcomes is different, but the…
I’M no stranger to the inevitable doubts that pop up when you start a new venture. I’m also no stranger to procrastination; I’m not the world’s worst, but I’ve spent enough time doing things that didn’t matter to avoid doing things that did, to know that there’s a certain spark that you need to find…
