When I get time to read again, one of the first books on my list is “Delivering Happiness”, by Zappos founder, Tony Hsieh. Also on that list will be several of the books in the presentation below. Maybe there’s a few here for you too. I’ve only read some of these, so can’t vouch for…
EVERYBODY is in the business of giving good service, because everyone has at least internal customers whose productivity depends on being helped happily and efficiently. Unhappy, disgruntled, frustrated, or angry people rarely give good service. Bad vibes spread. And they spread quickest from the top. If the boss is having a bad day, chances are…
COMING from a Hospitality background, good customer service is a subject close to my heart. I’ve almost come to dislike the word “service” though, because it connotes a thing that we do, that we provide, that we deliver, rather than an attitude or frame of mind. Worse, it smacks of subordination of service giver to…
