HERE’S a good article:
by Cory Michael Blake at the Young Entrepreneur Council, via Forbes.
These steps apply to creating a good culture in any organization, not just virtual ones. I especially like point #1, because…
* * * * *
EVERYBODY is in the business of giving service, because everyone has at least internal customers whose productivity depends on being helped happily and efficiently.
Unhappy, disgruntled, frustrated, or angry people rarely give good service.
Bad vibes spread. And they spread quickest from the top. If the boss is having a bad day, chances are others will too. If the boss is having a bad life, watch out.
If you’re at the top, you need to be having fun, and helping others to have fun too. Life’s too short to spend 8, 10, 12, or more, hours a day struggling through a morass of ill-feeling and bad will.
Challenges met with enthusiasm are fun and engaging. Emotional struggle is a pain and disengaging.
As Organizational Leader, you set the tone. Thankfully, there’s a simple and effective KPI to check how well you’re doing in spreading joy: Are your people smiling?