Skip to content

  • Home
  • About

Challenge to Engage

  • May 3, 2013
  • MPJ
  • 5

LAST week this post alluded to a critical factor that’s necessary if you want employee engagement.  Today’s post is about that factor. During my first “tour” as a manager in China (in 2000), I was often surprised by how bad the customer service was just about everywhere.  In department stores, for example, despite there being…

Engagement. What’s the critical factor?

  • April 22, 2013
  • MPJ
  • 1

ENGAGEMENT has become somewhat of a buzz-word.  Getting employees to “engage” means a happier, more productive, more committed, and, hopefully, a more innovative workforce.  So goes the mantra, and it’s true. Here’s the thing though: engagement is the default setting for humans.  Human’s have evolved a phenomenal capacity to know reality; to focus, to think,…

SkyWP Theme WordPress