MY to-be-blogged-about list includes this entry: 360degree Reviews, Employee Performance Appraisals, Formal Disciplinary Action. All bunk. These are methods for school children. No, on second thought, school children also deserve the respect of being communicated with as adults. Ultimately, as our culture matures, these things will go. I’ll get to writing that up more fully…
LAST week this post alluded to a critical factor that’s necessary if you want employee engagement. Today’s post is about that factor. During my first “tour” as a manager in China (in 2000), I was often surprised by how bad the customer service was just about everywhere. In department stores, for example, despite there being…
WHAT do leaders do? Better stated, what should they do? It’s a question oft asked and with a multitude of answers. Here’s a definitive list that briefly outlines the essentials. If any of these things is not done, or not done well, your venture risks failure. They are not done in isolation, they are dynamic,…
ENGAGEMENT has become somewhat of a buzz-word. Getting employees to “engage” means a happier, more productive, more committed, and, hopefully, a more innovative workforce. So goes the mantra, and it’s true. Here’s the thing though: engagement is the default setting for humans. Human’s have evolved a phenomenal capacity to know reality; to focus, to think,…
