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Are you spreading joy or pain?

  • June 29, 2013
  • MPJ
  • 0

EVERYBODY is in the business of giving good service, because everyone has at least internal customers whose productivity depends on being helped happily and efficiently. Unhappy, disgruntled, frustrated, or angry people rarely give good service. Bad vibes spread.  And they spread quickest from the top.  If the boss is having a bad day, chances are…

Leading for Happiness

Leading for Happiness

  • April 10, 2013
  • MPJ
  • 0

GOOD leadership, ultimately, is about creating happiness. I know that sounds naff, naive even, but hear me out.  It’s a principle at the heart of Method Leadership and one I’m going to return to often. Your customer buys your good or service because it will solve a problem or meet a need.  If it does…

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