Main Squeeze sent me this a few days ago; said it reminded her of me. You see I don’t enjoy organizational politics at all (who does?) and I’ve never been much good at kow-towing. I shared it with my friend and business partner, who wondered if “wolves”, being great at “lone”, might then not be…
Intuitively, the picture resonates. We’ve all had the petty-tyrant boss; the person who loves the sound of their own voice and is oblivious to the resentment and de-motivation they’re engendering. And most of us can relate to the manager who loves to roll up his sleeves and jump in on the line. But don’t…
THIS IS ARGUABLY the most important text on how teams can and should be managed so as to deliver great customer service. Author Jody Hoffer Gittell does a good job of explaining the specific practices Southwest has developed and maintains in order to consistently deliver an airline experience that’s way better than its competitors, and…
THERE IS A lot of leadership advice out there. Hundreds of books, thousands of websites; some helpful, most not. Much of it ignores fundamentals; instead offering adhoc, graft-on, band-aid, random, and arbitrary “solutions” with no foundation, little context and no integration. How are you supposed to remember, internalize, and successfully use “The 21 Immutable Laws…
If you lead a team, why would you have any non-Team Players on it? * * * * * THE term “team player” gets used a lot. But what does it actually mean? Common usage suggests that a “team player” is one who puts team above self. That’s a false alternative with which I don’t…
“Don’t you believe what you’ve seen or you’ve heard, Ego… is not a… dirty word.” IF you’re a middle-aged Australian you’ll recognize that line from the Skyhooks hit of 1975. If you’re not, it’s still a good point. Your Ego is you. Why would you denigrate it? Yet we hear it all the time. “Put…
